Mary E. James is a seasoned Senior Technical Writer based in West Tuckerton, New Jersey, with extensive experience documenting the needs of IT companies. Her expertise spans software documentation, user guides, and technical manuals, with proficiency in tools such as FrameMaker and XMetal. She holds a certification in Business Analysis, which complements her ability to align documentation with business goals and user requirements. Mary is also a published author, with her work The Rose: A Life Between Pedals and Thorns, showcasing her creative depth and editorial finesse.

Over the years, Mary has contributed to several organisations in both onsite and remote capacities. She currently serves as a Senior Technical Writer at Sysnet Global Technologies, where she has been instrumental in producing high-quality documentation for over four years. Her previous roles include similar positions at HighPoint, William J Hughes Technical Center, and Insight Global, where she supported clients such as NASCO and Blue Cross Blue Shield. Across these engagements, she consistently received commendations for her attention to detail, clarity of communication, and ability to distill complex technical information into user-friendly formats.

Mary’s preference for remote work is backed by a proven track record of delivering exceptional results in virtual environments. She excels at creating targeted documentation that reduces help desk inquiries and enhances user experience. In addition to writing, she designs diagrams and PowerPoint presentations that elevate stakeholder engagement and reinforce key messaging. Her combination of technical acumen, editorial precision, and creative insight makes her a valuable asset to any organization seeking impactful and audience-focused documentation.